AMN Healthcare: AI-led Staffing for Compassionate and High-quality Care
Technological innovations leave behind a torrent of trends and challenges. Providers in the healthcare industry are by no means immune to the pervasive changes in the face of Generative AI-driven adoption and automation. Moreover, the acute talent crisis and skill gaps amplified during the COVID-19 pandemic warrant, an AI-driven approach to manage, nurture, and optimize the healthcare workforce. AMN Healthcare has been driving the charge of enabling organizations to deliver high-quality, compassionate care in a dynamic environment.
The company is a leading provider of comprehensive staffing solutions for job seekers, leveraging innovative technology and data-driven strategies to connect clinicians with opportunities that align with their skills and career goals.
With more than 30 years of staffing industry experience and nearly four decades of guiding clients and clinicians seamlessly to navigate staffing shortages, AMN Healthcare continues focusing on elevating patient and provider experiences. The firm’s integrated solutions span workforce management, staffing, and recruitment for better agility and flexibility across healthcare operations. Additionally, AMN Healthcare’s bespoke career development opportunities and support systems are tailored to enhance the well-being of healthcare professionals, fostering long-term engagements with its clients.
Innovation Built on Continuous Learning
The firm’s visionary leadership team consists of solution-oriented and innovative thinkers with deep-domain expertise in healthcare, technology, workforce strategy, and business operations. Their strategic foresight plays a massive role in positioning the company to effectively navigate and adapt to sweeping challenges while meeting the expectations of its healthcare customers. AMN Healthcare is also built on the foundation of continuous learning and development.
Under AMN Healthcare’s President and CEO, Cary Grace’s stewardship, the company unveiled more innovative, sustainable, and affordable ways to help customers build their workforce. Nishan Sivathasan, the Division President, Technology and Workforce Solutions at AMN Healthcare, leads the company’s technology enabled workforce management and virtual care services. Meredith Lapointe and Pat McCall spreadhead AMN Healthcare’s growth strategy and enterprise sales. Robin Johnson, Group President, Nursing and Allied Solutions, and Jeff Decker, Division President, Physician and Leadership Solutions, manage leadership efforts in several key areas of workforce services.
Mark Hagan, Chief Information and Digital Officer of AMN Healthcare, also added that the leadership’s strategic investments in AI, predictive analytics, scheduling, and integrations have been keen enablers of their internal teams, achieving broader organization goals. ‘“Together, we drive our mission of empowering the future of care by delivering innovative workforce solutions,” he says. Elaborating on his journey and role in expanding firm’s IT strategy internationally, Mark added, “I am excited at the velocity of change in the industry and AMN Healthcare’s preparedness to meet them head-on.” He believes healthcare leaders remain conventionally absorbed in the challenges involving patient systems such as electronic medical records (EMRs) and population health. Post-pandemic brought rising costs and complexities of workforce management to the forefront, emphasizing AI’s maturity within the healthcare ecosystem.
AMN Healthcare’s staffing solutions are powered by an AI-led Customer Data Platform (CDP), which unifies data across all channels and applications, enabling personalized, real-time experiences. The result is to match the right clinician to the right role at the right time. By intelligently analyzing candidate behavior, preferences, and qualifications, AMN Healthcare’s workforce services optimize recruitment efforts, improving fill rates and reducing time-to-hire for workplace stability and cost-efficient hiring!
AI for Agile and Efficient Healthcare Workforce
For healthcare customers, AMN Healthcare’s WorkWise™ is a flagship solution that leverages AI, workflow automation, integrations, and data to optimize healthcare workforce management.
The end-to-end solution helps healthcare facilities streamline staffing processes, optimize resource allocation, and predict workforce needs more accurately. Additionally, with data-driven insights and predictive analytics, the platform enables healthcare organizations to address staffing gaps and ensure continuity of care.
AMN Healthcare has led its customer organizations with the desired ability to forecast staffing needs, reduce reliance on reactive scheduling, and proactively manage workforce costs.
A notable use case with AMN Healthcare’s WorkWise involved the renowned Temple Health, that was looking to closely examine its understaffed areas and optimize human resources. AMN Healthcare’s Workforce Analysis provided insights recommending a float pool leadership infrastructure for better efficiency and quality. The customer ended up consolidating three staffing offices into a centralized resource management center. This initiative expanded their flexible staffing pool, reduced reliance on external staffing, and achieved a 93% fill rate, ensuring consistent patient care delivery.
ShiftWise Flex ™, AMN Healthcare’s Vendor Management System (VMS), is exclusively designed for healthcare organizations to manage their unique total talent needs, clinical and non-clinical, across healthcare settings. It provides a modern experience to manage a flexible workforce, leveraging AI and automation to streamline candidate engagement and personalized profile matching.
The company’s SOC2-compliant predictive analytics and scheduling software solution, Smart Square®, combines workforce demand forecasting with robust and customizable scheduling capabilities and business intelligence tools. Smart Square® leverages the facility data to optimize workforce management by improving schedule quality and deployment, leading to cost-effective and sustainable resource utilization. The cutting-edge capabilities garnered the prestigious title, 2025’s Best in KLAS for Scheduling: Nurse & Staff, underscoring AMN Healthcare’s leadership in workforce management.
Telehealth and Interpretation Services
AMN Healthcare also offers a comprehensive suite of virtual care and integrated language services via superior telehealth platforms and solutions. The post-acute virtual care solution provides clinicians a reliable tool to connect staff, delivers real-time, on-demand access, and reduces readmissions.
Built for Clinicians and Candidates
AMN Healthcare’s AI-powered workforce technology suite provides comprehensive, end-to-end capabilities for managing a diverse healthcare workforce.
AMN Passport is another premier offering for physicians, nurses and allied healthcare professionals, with the highest rating amongst the competition, having nearly thousands of 5-star reviews. The application has served over 250,000 clinicians. AMN Passport, the AI-powered, mobile-optimized app, offers curated job recommendations based on clinician preferences and industry trends to find the ideal match. In addition, the company is piloting an AI recruiter to streamline the clinician experience, allowing them to focus on what they do best – provide exceptional patient care!
Technology’s Adoption Hinges on its Value-Efficiency
Mark shared his final thoughts on AMN Healthcare’s strategy for resolving several pain points across the talent lifecycle and the indisputable hand of advanced technologies like AI. He believes that even the most powerful technology fails if it falls short in simplifying user experiences. Value-efficiency is paramount for wide-scale adoption and long-term RPI. Because digital transformation must never happen in isolation, aligning technology with workforce strategy often translates to better results. Whether it’s a nurse managing their schedule or an operations leader forecasting staffing needs, the user experience should be intuitive and frictionless.
AMN Healthcare has led its customer organizations with the desired ability to forecast staffing needs, reduce reliance on reactive scheduling, and proactively manage workforce costs. With its advanced technology platforms like AMN Passport, ShiftWise Flex, Workforce Predictive Analytics, and Smart Square, AMN Healthcare is aiding organizations to streamline the entire staffing lifecycle—from credentialing and scheduling to workforce analytics—as well as optimizing resource utilization and improving clinician experience.
Through AI, machine learning (ML), and predictive analytics integrations, AMN Healthcare is uniquely poised to reimagine healthcare staffing by blending deep industry expertise with a forward-thinking digital strategy to address present workforce challenges and long-term transformation goals.