Patient Engagement

Jonathan Kaufmann, CMIO, Bayhealth Medical Center

The Journey of Patient Portal is Often Incomplete

By Jonathan Kaufmann, CMIO, Bayhealth Medical Center It’s not the patient’s portalIt’s your digital front door.  The patient portal is a reflection of your organization’s strategy on patient engagement. This shift in thinking tripled my organization’s patient portal use in ...
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Laura Marquez, MHA, AVP IT Applications, UConn Health

The Heartbeat of Healthcare – Patient Feedback to Improve the Portal

By Laura Marquez, MHA, AVP IT Applications, UConn Health The digital front door is opening wide and fast, and the patients are knocking. But as technology continues to expand to our fingertips, have you ever wondered if our health IT ...
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Katherine A. Kalthoff, Division VP, Patient Experience, Methodist Healthcare

Five Things to Remember When Introducing New Tech to Staff

By Katherine A. Kalthoff, Division VP, Patient Experience, Methodist Healthcare Some years ago, I took a position as service excellence department leader at a large community hospital struggling with its patient experience scores. The leadership team had recently purchased an ...
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John P Donohue, VP of Information Services, Penn Medicine

Designing a Modernized Hospital Pavillion Leverages Connectedness to Enhance the Patient Experience

By John P Donohue, VP of Information Services, Penn Medicine Over seven years ago, a group of leaders at Penn Medicine met to discuss building  a new patient pavilion on our healthcare campus in West Philadelphia. The vision was both ...
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Kelly Richards DNP, RN, SVP Patient Care & CNO, MercyOne Northeast Iowa

COVID-19 pandemic pushes technology

By Kelly Richards DNP, RN, SVP Patient Care & CNO, MercyOne Northeast Iowa Like many health care organizations across the country, we have found nothing like a pandemic to force us to expedite process changes and our use of technology ...
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Jonathan Sachs Adventist HealthCare

Finding the Right Tech for Improving Patient Experience

By Jonathan Sachs, MBA, FACHE, VP of Patient Experience and Foundation, Adventist HealthCare In 2019, I had just boarded a flight back from a vacation with my wife when we received one of those dreaded phone calls that so many ...
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Mona Baset, VP Digital Services, SCL Health

Lessons in Healthcare Consumer Experience From a Former Banker

By Mona Baset, VP Digital Services, SCL Health Earlier in my career, I spent almost a decade working in a variety of marketing roles at Bank of America. Those years were extremely dynamic for Bank of America and the financial ...
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Stacey-Ann Okoth, VP of Patient Care Services & Chief Nursing Officer, UPMC

Transforming Care Despite COVID Through Technological Capabilities

By Stacey-Ann Okoth, VP of Patient Care Services & Chief Nursing Officer, UPMC While nursing care requires a human touch, the right technology can enhance it without taking away from the patient experience. Every interaction in the hospital is an ...
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Marie Judd, National VP Patient, Family, and Care Team Experience, Ascension

Technology-enabled listening strategies: A key to delivering compassionate, personalized care for all

By Marie Judd, National VP Patient, Family, and Care Team Experience, Ascension Central to who we are and how we serve at Ascension is our ability to listen and fully understand what matters most to our patients, care teams, and ...
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Terri Couts Guthrie Clinic

Technology Enable Patient Experience: The New Strategic Goal

By Terri Couts RN-BC Informatics, MHA, CHCIO, VP, Clinical Systems, Integration, PMO, and Epic Applications Program, Guthrie Clinic Over the last several years, it has been increasingly necessary for health care to be more agile in approach to healthcare IT ...
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Nasim Rezanejad The University of Texas Health Science Center at Houston

Patient-Centered Care Underscored in the time of Pandemic

By Nasim Rezanejad, MD, MS Physician Solutions Informaticist, The University of Texas Health Science Center at Houston The fiscal Year 2020 challenged and changed all of us. It changed the way we work, the ways we connect, and in some ...
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Justin Dearborn_PatientBond

PatientBond – Delivering Care on Patients’ Terms

In the digital age, personalized healthcare is the aim of every healthcare provider competing against thousands of telehealth solutions. Digital patient engagement platforms and digital patient interactions are increasing to supplement in-person care, not replace it. This has led to ...
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Isaiah Nathaniel, CIO, Delaware Valley Community

How accessible are you?

By Isaiah Nathaniel, CIO, Delaware Valley Community Health We all know our healthcare system is fragmented. This isn’t something new or revolutionary. It is almost explicitly accepted as a course of business in healthcare. We collectively address it with a ...
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Jennifer Dunphy, DrPH, MBA, MPH, Chief Population Health Officer & SVP-Operations, Regal Medical Group, Inc. & Lakeside Community Healthcare

COVID-19: Destruction and Innovation in Population Health

By Jennifer Dunphy, DrPH, MBA, MPH, Chief Population Health Officer & SVP-Operations, Regal Medical Group, Inc. & Lakeside Community Healthcare The world has seen widespread upheaval in the new environment of COVID-19, healthcare-at-large, and specifically, the domain of population health ...
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Tanya Arthur, CIO, Summa Health

Elevating the Consumer Experience in Healthcare

By Tanya Arthur, CIO, Summa Health Over the years, the healthcare industry has been on an elusive journey to capture the hearts and minds of our patients. In the early to mid-2000s, patient-centered care and engagement programs became a pervasive ...
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David-Vawdrey-PhD-Geisinger-CIO_HealthTech-Magazines

Health IT and the Human Interface

By David K. Vawdrey, PhD, Chief Data Informatics Officer, Geisinger There is strong evidence that greater patient engagement leads to better health outcomes. But how do we make individuals become more engaged in their health and healthcare? Over the past ...
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Ahmad-Sharif_Fresenius-Medical-Care-HealthTech-Magazines

Connected Health – Connecting patients and care teams for improved outcomes, experience and efficiency

By Ahmad Sharif, MD, SVP, CMIO & Jessica Ryter, Senior Product Manager, Corporate Strategy and Innovation, Fresenius Medical Care The rise of interoperability and interconnected technologies is fundamentally changing how we care for, communicate and engage with our patients, providers ...
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Neeta-Goel_Inova-Health-System_Healthtech-Magazines

Patients and Providers Benefit from Expanded Access to Healthcare Data

By Neeta Goel, M.D., Medical Director, Quality & Population Health, Inova Health System Engaging patients in their care is key to improving population health outcomes. One of the ways patients can be better engaged in improving their health is by ...
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Technology Adoption: A Call for Back-to-the-Basics Approach

By Valerie Fong, MSN, RN, Executive Director Regional Clinical Informatics – CNIO & Rick Davis, MBA, Executive Director IS Strategic Partner, Providence St. Joseph Health The average age of a registered nurse in the United States is close to 50 ...
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How Healthcare is Taking the First Steps to Embrace Consumerism?

By Rich Temple, CIO, Deborah Heart and Lung Center As healthcare continues to rapidly evolve and patients and families increasingly expect to interact with their healthcare providers in the same manner as they interact with their airlines or e-commerce vendors, ...
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