Focusing on what is important, exceptional patient care and outcomes
By Michelle J. Wienke, Director of Patient Experience, Jupiter Medical Center Healthcare has seen dramatic shifts in attitudes and behaviors
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Patient Experience
Unintended Consequences of Technology in Healthcare – A Necessary Assessment
By Shanne Keeny, Director, Patient & Family Experience, John Hopkins Medicine There is no doubt that advancements in technology have
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Examining the Evolution From Patient Satisfaction to Human Experience
By Thomas G Howell Jr, MD, MS, FACOG, Obstetrics and Gynecology Chair, Mayo Clinic Health System In December of 2023,
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Organizational Culture: the key to improving organizational performance
By Nicole Kirchhoffer, Patient Experience Officer, Assistant VP and Tonya Richards, VP of HR Operations & Organization Development, Maimonides Medical
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The Evolution of Patient Experience: Where We’ve Been and Where We’re Headed
By Garrett South, Sr Director of Patient Experience, CommonSpirit Health Redefining Patient Experience Today When we talk about patient experience
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The Future of Healthcare: Transforming Patient Experience through Arts and Human Connection
By Linh Dang, Chief Experience Officer, Cook County Health After the COVID-19 pandemic, the world seems more stressed and unhappy
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An Opportunity for Greatness…The Patient Experience in the Digital Age
By Denise M Sorrentino, Physician and COO, Iowa Heart Center/MercyOne Patient experience in a post-pandemic world is a daunting challenge,
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Patient Experience Today and Into the Future
By Megan Chavez, System VP, Cook Children’s Experience, Cook Children’s Health Care System Evidence shows that health outcomes are directly
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Redefining Care: The Human Experience Revolution
By Jim Cooper, PhD(c), MBA, CPXP, AtlantiCare Experience Officer, AtlantiCare Health System Historically, the concept of patient experience was rooted
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NICE: Putting Patients and Providers at the Heart of Care
It’s riveting that provider-patient engagements are no longer confined to traditional doctor-patient interaction in a clinical setting. However, delivering seamless
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