“I Quit” Leadership and the Workforce, Engagement Leads to Retention
By Jane Turlo, Executive Director Ambulatory Imaging, Providence Clinical Network Hearing those words can be a blessing or thrust you
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Patient Engagement
It’s Time to Get Rid of the BMI Standard
By utilizing affordable body composition analysis through bone densitometry, we can create more accurate markers to assess general health and
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Procedural Patient Experience: Leveraging Robust Digital Platform to Improve Patient Digital Experience
By Nader Mherabi, Chief Digital & Information Officer, EVP and Vice Dean, NYU Langone Health and Joseph Zuckerman, MD, Chair,
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The Journey of Patient Portal is Often Incomplete
By Jonathan Kaufmann, CMIO, Bayhealth Medical Center It’s not the patient’s portalIt’s your digital front door. The patient portal is
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The Heartbeat of Healthcare – Patient Feedback to Improve the Portal
By Laura Marquez, MHA, AVP IT Applications, UConn Health The digital front door is opening wide and fast, and the
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Five Things to Remember When Introducing New Tech to Staff
By Katherine A. Kalthoff, Division VP, Patient Experience, Methodist Healthcare Some years ago, I took a position as service excellence
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Designing a Modernized Hospital Pavillion Leverages Connectedness to Enhance the Patient Experience
By John P Donohue, VP of Information Services, Penn Medicine Over seven years ago, a group of leaders at Penn
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COVID-19 pandemic pushes technology
By Kelly Richards DNP, RN, SVP Patient Care & CNO, MercyOne Northeast Iowa Like many health care organizations across the
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Finding the Right Tech for Improving Patient Experience
By Jonathan Sachs, MBA, FACHE, VP of Patient Experience and Foundation, Adventist HealthCare In 2019, I had just boarded a
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Lessons in Healthcare Consumer Experience From a Former Banker
By Mona Baset, VP Digital Services, SCL Health Earlier in my career, I spent almost a decade working in a
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