The Journey of Patient Portal is Often Incomplete
By Jonathan Kaufmann, CMIO, Bayhealth Medical Center It’s not the patient’s portalIt’s your digital front door. The patient portal is
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Patient Engagement
The Heartbeat of Healthcare – Patient Feedback to Improve the Portal
By Laura Marquez, MHA, AVP IT Applications, UConn Health The digital front door is opening wide and fast, and the
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Five Things to Remember When Introducing New Tech to Staff
By Katherine A. Kalthoff, Division VP, Patient Experience, Methodist Healthcare Some years ago, I took a position as service excellence
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Designing a Modernized Hospital Pavillion Leverages Connectedness to Enhance the Patient Experience
By John P Donohue, VP of Information Services, Penn Medicine Over seven years ago, a group of leaders at Penn
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COVID-19 pandemic pushes technology
By Kelly Richards DNP, RN, SVP Patient Care & CNO, MercyOne Northeast Iowa Like many health care organizations across the
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Finding the Right Tech for Improving Patient Experience
By Jonathan Sachs, MBA, FACHE, VP of Patient Experience and Foundation, Adventist HealthCare In 2019, I had just boarded a
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Lessons in Healthcare Consumer Experience From a Former Banker
By Mona Baset, VP Digital Services, SCL Health Earlier in my career, I spent almost a decade working in a
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Transforming Care Despite COVID Through Technological Capabilities
By Stacey-Ann Okoth, VP of Patient Care Services & Chief Nursing Officer, UPMC While nursing care requires a human touch,
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Technology-enabled listening strategies: A key to delivering compassionate, personalized care for all
By Marie Judd, National VP Patient, Family, and Care Team Experience, Ascension Central to who we are and how we
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Technology Enable Patient Experience: The New Strategic Goal
By Terri Couts RN-BC Informatics, MHA, CHCIO, VP, Clinical Systems, Integration, PMO, and Epic Applications Program, Guthrie Clinic Over the
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