General Devices’ User Spotlight: Hackensack, NJ – Improving Outcomes Through Seamless Communication

February 2, 2026 Health Tech Magazines

With a high call volume, a multigenerational workforce, and multiple service lines, the team at Hackensack University Medical Center (HUMC) has successfully adopted and expanded GD’s capabilities, improving care coordination and patient outcomes.

The EMS Program at HUMC

1 Helicopter
1 Full-Time and 1 Part-Time critical care trucks
6 paramedic units
8 emergency ambulances in service during the day
3 non-emergency ambulances
2 wheelchair vans

A Peek at ROI Found

Stroke Care
11-Minute Best Door to Needle Time

STEMI Care
36-Minute First Patient Contact to Balloon Time

Hear From the HUMC Team

“We wanted to utilize e-Bridge for all of our online medical control (OMC) because we had to contact the physician for every patient contact. We started with a simple, straightforward workflow. From there, we added the direct to cath lab workflow, which was a bit more complex because it includes interventional cardiology and security in addition to the OMC physician. We still made sure to keep the workflow simple so that the communication was clear and easy for the two providers in the back of the ambulance with a critically ill patient,” said Alex Rosario, Clinical Supervisor at HUMC EMS.

“The e-Bridge program is supported by front-line team members and department heads across all teams. So much so, that other specialty teams like ECMO and the Pulmonary Embolism Response Team (PERT) requested workflows for their patients. We’re even adding a general Transfer Center workflow so that we can connect the receiving team with the transport team. This keeps the communication on recorded lines while also showing the real-time ETA of the ambulance,” said Dionne Huggins, Paramedic Manager.

About Hackensack Meridian Hackensack University Medical Center

Hackensack University Medical Center, a 803-bed nonprofit teaching and research hospital, is a flagship of the Hackensack Meridian Health Network.

Download the Full Case Study

To explore the full story about Hackensack Meridian Hackensack University Medical Center’s use of the GD Solution Suite, including the challenges faced, ROI found, and driving buy-in for their teams, download the full case study.